Stacked Washer/Dryer Electric Laundry Center (GUV27ESSMWW)

Not happy that we need a new machine after such little use.

no puedes lavar más de 3 prendas, ni siquiera sube el nivel del agua

We travel extensively and rent condos, most of which have one brand or another of a stackable washer dryer. The most common complaint on all of those was that they were noisy, so when buying one for our home, a quiet unit was our first search key. After that I reviewed comments from owners of these type units. I started with the lowest ratings and found many common themes among those who didn't like them. The same can be said for the top ratings and common themes from those owners. Overall, many of the low ratings had more to do with the local retailer, delivery/setup, and slow service complaints on the units that had out-of-the-box failures and what turned out to be improper operating by new owners. After much research, I settled on this unit. Have had it a couple months now and can say I'm completely satisifed. Our dishwasher is rated at 43 sones and the bathroom exhaust fan rated at 60 sones. This stackable has a sound level somewhere between those two. Closing the door to the room where it is located is all it takes to get nearly unnoticable noise levels. It is not soundless, and by just focusing for its running noises, it is easy to tell when either the washer or the dryer cycle has completed. The self-balancing feature has engaged only a couple times, and it works beautifully. The location of the electro-mechanical controls at the midpoint between the two units makes them easily accessable. The wide variety of selectable cycles and features meets the needs of the gambit of loads. I like the fact that the controls are not electronic, but mechanical. Eliminates the possible failure and cost of a combined electronic touch panel. The unit does have onboard diagnostic routines however that will greatle aid in any future troubleshooting. The dryer dries quickly. Overall there is a solid construction. I noted that the dryer door is much more substantial than most units I've previously used. The space above the washer door is adequate for filling and removing articles from the washer. Although the very top panel of the unit appears to have been damaged in shipment because of the way it is bulged out, this is actually the design to make room for the dryer tub. Not noticable unless you stand behind the unit which is usually against the wall. There were some reviews that mentioned eventual failure of the spline/clutch (affectionately called splutch), but that would make sense since this is the main mechanical operating link between washer cycles. Review of repair procedures for that looks like something I can do myself if it ever becomes necessary. All in all, very happy with the quality, performance, and price. Would buy again.

I bought two of these stackable units for a large house. After the 3rd use one of the washer just stopped working completely. The dryer works so I know it's getting power but the washer is completely unresponsive. It doesn't respond to any diagnostics or any resets etc. While it is still clearly under warranty it takes months to get someone scheduled to even come look at the thing and you're better off to just go buy a different product from a different company if GE doesn't want to support it's warranty is a realistic way. No one wants to buy a product only to have it be fixed a few weeks after it's purchased. Warranty's should fully cover a quick replacement of the unit if they're actually going to stand behind their products.

I am very happy with the performance and the easy to understand all the controls.

The washer is brand new yet the inside of the basket is rusted and is causing brown stains on my white laundry. How is it than an appliance designed to operate with water is so quick to rust?! I would not recommend this washer to anyone because it is clearly not true stainless steel. In order to use the washer, I have to clean it with vinegar or else my clothes are ruined; I’ve been forced to hand wash my white shirts. Absolutely terrible.

Excellent washer and dryer. Clothes come out clean with less damage to the fabric.

Great tech support from Bob! The washer was out of balance so Bob from GE came for the rescue at no charge.

Product delivered 2/17/2021. First use 3/4/2021. Right away did not work. All lights flashing on washer. Wouldn't fill right away. Had to unplug and replug to get it to start. Remember this is a BRAND NEW machine. First use. Didn't go through the cycles correctly. Wouldn't drain right. Wouldn't stop spinning. When it did, the lid would not unlock. Lights all blinking. Horrible. Repair person came out, but I had to wait about a week from the time I placed the call. Said the front had been pulled up by delivery people. Fixed that. Worked fine one time. Now will not stop spinning. Only used it about three or four times. Love the capacity of the washer, but if it doesn't work, what's the point? Will never buy another GE product.

Thought I made a great choice at first. However, the washer is REALLY loud and not much water fills up on the large setting. I thought it was defective!